Senior Product Manager – Personalisation

As a Senior Product Manager, you’ll be focused on understanding customer needs for specific products, building and owning their product roadmap and delivering the strategy for their products. You’ll have a flair for creative problem solving and enthusiasm for supporting the delivery of change through people and technology.

Working in Agile teams, you’ll build a highly collaborative relationship with your Engineering colleagues and support in defining, delivering and iterating features and finding creative ways to deliver great experiences for our customers.

You’ll utilise a variety of techniques to develop your understanding of the tech landscape and customer expectations of technology, using product metrics to prioritise their specific product roadmap effectively and seeking out data and insights to allow you to make informed decisions.

More about the role:

  • You’ll be responsible for the development, promotion and adoption of our Personalisation Engine; the set of predictive models we use to power personalisation through offers, prices and other recommendations
  • You’ll lead a cross-functional agile team of engineers, data scientists and a junior Product Manager – in partnership with an Engineering Manager – to drive our Personalisation roadmap and development
  • You’ll work with a large variety of stakeholders to steer the direction of development, interacting frequently with senior leaders and working closely with a range of teams and third parties
  • You’ll tackle problems such as how to best simplify, increase the relevancy and improve the consistency of our customer offers and you’ll work to explore data monetisation initiatives
  • You’ll track both effort and value delivery, identifying opportunities for cost reduction and use this insight to inform prioritisation
  • You’ll be responsible for coaching and mentoring other team members to enable them to grow and reach their full potential

More about you:

  • Knowledge and understanding of a retail business and the technology landscape, and how to maximise the value that products can and will add
  • Understanding of Agile delivery and modern engineering team practices
  • Knowledge of technical product development principles and methodologies
  • Ability to translate business goals, technology strategy and market knowledge into a product roadmap that prioritises delivery of value and enables future business agility
  • Anticipating risks and opportunities, responding to escalations at pace and coaching others to find solutions based on your expertise
  • Ability to switch between strategic visioning and getting into the detail, being the authority in all aspects of your product
  • Awareness of existing and future stacks/interfaces for the product and how to develop these so they work seamlessly for customers and colleagues
  • A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus

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