The Role: Adult Social Care Debt Recovery Administrative Officer
Contract: Perm
Salary: £26,820 – £30,317 per annum
Location: Bromley, UK
Start date: ASAP
Our client is committed to creating opportunities for their employees, clients and shareholders. The team you will be working with is motivated and management recognise their employees’ potential, challenging them to learn and embrace change.
The company’s passion for process and an intense client focus ensure that they deliver award-winning service. An experienced Visiting Officer is required to join the Unified Assessments Team to provide a comprehensive customer-focused service for the recovery and collection of adult social care debts.
Responsibilities:
- To proactively collect and recover debts on Social Care invoices and accounts held with the local authority, including early intervention on unpaid invoices to prevent debts from accumulating.
- To understand the nature and terms of the different debt types and to utilise all available methods of recovery promptly to maximise income.
- To pro-actively engage with residents through written communication, telephone calls, face to face meetings at the Civic Centre and home visits to explain the nature of their charges and to secure payment of the debt or obtain agreement to a payment plan.
- Issue reminders by the specified debt type and progress promptly through the recovery cycle.
- Dealing with correspondence and payment queries, referring disputes to the relevant service departments promptly.
- Escalate concerns over vulnerability or safeguarding to the Council in line with agreed procedures.
- Taking payments throughPaye.net
- Ensure that the status of all debts is recorded, monitored and updated on the appropriate systems and control spreadsheets.
- Make referrals to the Debt collector.
- Making recommendations for County CourtClaims.
- Preparation of proposals for recovery action for submission to our Client in respect of debts for potentially vulnerable debtors.
- Making recommendations for writeoffs.
- To ensure that all work processed complies with the Service Level Agreement and Key Performance Indicators, regulations and audit requirements.
- Applying cash receipts to debtors’ accounts.
- Reconciling refunds and rejected payments.
- Use available tools to trace debtors, i.e., tracing software, internet searches, CompaniesHouse.
Essential Skills and Attributes:
- A good level of experience in debt recovery in an Accounts Receivable section and an understanding of social care charges.
- Excellent communications skills, both verbal and written with the ability to communicate effectively with older and or vulnerable clients.
- Educated to GCSC level or above with English and Maths Grade C or above. Numerate with good IT Skills including Oracle, Microsoft Word, Excel, and Outlook.
- Good attention to detail and the ability to work accurately and quickly.
- Excellent time management skills by prioritising and planning with the ability to consistently meet deadlines.
- Ability to work individually and as part of a team.
- Flexible approach to work in terms of managing peaks in workload.
- Able to produce high quality and accurate documentation.
- A pro-active approach to debt recovery.
- Ability to handle yourself confidently and professionally at all times.
- Be an active member of the team and able to assist other team members when required to meet SLA.
- Clean driving license and own car.