Senior Product Manager – Plan, Schedule and route

The Role: Senior Product Manager – Plan, Schedule and Route

Contract: Perm

Salary: £50,000-£70,000

Location: London

Start date: ASAP

The Plan, Schedule and Route Senior Product Manager is pivotal in defining and implementing this fulfilment process giving customers flexible delivery options, including slot choice, delivery pricing and collection windows. In addition, optimising the final mile delivery elements of the customer journey is critical to our cost to serve and business growth and is a core focus for the role. Our fulfilment network is executed using a blend of third-party applications with surrounding in-house built microservices. Maintaining and building on top of the existing network as part of our evolving supply chain and logistics transformation is key and evaluating colleague and customer problem statements consistently adds value to the overall experience.

The nature of fulfilment means we don’t exist in isolation. So much of what we do requires us to work cross-functionally with other teams. Day to day you’ll work closely with a broad range of stakeholders including other product managers, engineering teams, Central Operations, Supply Chain strategy, analytical and our Customer Contact Centre team so creating and nurturing authentic relationships is a critical part of the role. You’ll define and deliver improved customer and colleague experiences, that drive business efficiencies within an agile environment. The role also includes significant exposure to senior stakeholders across the business, the management of third-party vendors, and importantly the opportunity to shape critical aspects of our future platform.

Responsibilities:

  • You’ll support the strategy and develop specific roadmaps and backlogs for products, building in complete end to end customer experiences that deliver on agreed product metrics (OKRs)
  • You’ll own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams
  • Accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics
  • You’ll utilise a variety of techniques to develop your understanding of the tech landscape and customer expectations of technology, using product metrics to prioritise their specific product roadmap effectively and seeking out data and insights to allow you to make informed decisions.
  • You’ll maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicate progress, proactively managing risks/issues to remove blockers
  • You’ll clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement
  • Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the business
  • Evaluation of potential partner relationships; helping to identify necessary and/or desirable third-party technology to evaluate and select vendors
  • You’ll support the communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues
  • You may manage and coach more junior Product Managers, helping them on their Product journeys

Requirements:

  • Possess knowledge and understanding of a retail business and the technology landscape, and how to maximise the value that products can and will add
  • Clear understanding of Agile delivery and modern engineering team practices
  • Knowledge of technical product development principles and methodologies
  • Judgement to make sometimes difficult and complex decisions at pace, including comfortable dealing with ambiguous situations and help drive toward clarity
  • Drive to seek value and help motivate and support technology teams
  • An ability to creatively problem solve and enthusiasm for delivering change through people and technology
  • A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus, role model effective collaboration

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