The Role: Digital Workflow Executive
Contract: 12 Month Fixed Term Contract
Salary: Upto £40,000
Location: Holborn, London
Start date: ASAP
Our clients have put digital at the centre of their vision of being there for their customers whenever, wherever and however they want and of serving more customers more of the time. Within Digital our client is one organisation, driving brilliant experiences across all their brands operating in agile teams and working seamlessly together to make the most of the exceptional knowledge, insight and talent that they have across the Division.
As the owner of the Events activation across (Food) Digital, you will work with stakeholders in Customer Marketing and Food commercials to deliver an exceptional customer experience, enabling the company to exceed its sales and profit budgets.
Responsibilities:
- You will work closely with the Content and Merchandising leads and key stakeholders across the broader eCommerce team to prioritise workload requests and manage projects
- You will help project manage work-streams and initiatives, providing a holistic view of workload requests from all digital teams, marketing and product teams and providing necessary resource plans for Content and Merchandising to ensure everything is delivered on time in full, and any blockers are understood.?
- You will be responsible for keeping the workflow management boards up to date with new requests, scheduling of activity and reprioritisation of tasks in our sprint process;
- Reporting on the status of key BAU activity, or prioritised projects, you will provide timely communication between relevant Digital departments including Design, Merchandising, Planning and Trading
- You will lead the transition of current workload planning into new technology; managing the project end-to-end
- You will maintain and look for improvements in ways of working to improve efficiency through the team to allow timely delivery of our site activity. Advice on best practices to improve KPIs and turnaround times within the team.
- You will provide the Ecommerce leadership team with appropriate recommendations for any new activity, including late reactive requests requiring rapid delivery
- Maintain a high standard of attention to detail with clarity of communication
- Make good decisions and judgement calls whilst under pressure or ambiguity
Requirements:
- Experience in workflow management or project management within a fast-paced Digital business; strong planning and organisation skills are essential
- Confident co-ordinating ways of working across various disciplines within the Content and Merchandising team (Content design, Merchandising, Content development), tracking and reporting on all activities
- The ability to manage and influence multiple stakeholders outside of the direct team is essential.
- Comfortable balancing changing priorities and ambiguity to create the best workflow plans that balance customer and commercial impacts
- Excellent communication skills are essential to ensure business opportunities and risks are understood and acted upon
- Comfortable using data to measure process performance and team workload output; lead on understanding how capacity is utilised within the team and how this could be improved
- You have the willingness & confidence to challenge established ways of working and drive change to these.
- You’re an empathetic and clear communicator who can adjust your style to suit multiple audiences.
- You encourage an insight-driven culture across the teams to ensure a continuous improvement programme exists along with strong examples of ‘test and learn activities.
- You enjoy being an enabler and getting the best out of others.