The Role: Desktop Support Engineer
Contract: Perm
Salary: £29,440 + benefits
Location: Stroud, Gloucester
Start date: ASAP
This is a full-time permanent position working Monday to Friday, 7.5-hours per day between the hours of 08:00 – 18:00.
Responsibilities will include:
• Incident management & resolution
• IMACDs – Installations, Moves, Additions, Changes and Deletions
• Provide onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider
• Provide remote support to satellite sites
• Act as Smart hands and eyes
• Provide mobile device support
• Maintain and update existing network infrastructure
• Peripheral support
• Asset, Stock and Loaner equipment management
• Coordinate all Multi-Function Device (MFD) and network printer installs
• Instruct customers in the operation and maintenance of systems/equipment
• Provide Project services as and when required
• Act as a central point of contact for the customer
What we’re looking for:
• Proven trouble shooting skills
• 4 + years previous experience in a similar role
• Support knowledge across Windows 10, O365, AD and SCCM
• Knowledge of administering Windows Share/File permissions
• Experience in mobile connectivity (E.g., Android/iPhone)
• Good time management and organisational skills
• Able to follow detailed instructions
• Excellent communicator both face-to-face & over the phone
• Must be able to deal productively with a high workload with minimal supervision
• Willingness to travel
Desirable skills / qualifications:
• ServiceNow
• ITIL Certification / Awareness
We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.