Head of Product – Customer Decisioning

The Role: Head of Product – Customer Decisioning

Contract: FTC

Salary: Negotiable for the right candidate

Location: London (Hybrid)

Start date: ASAP

The Head of Product defines and drives the use of product metrics to effectively prioritise within their organisation and product domain, and uses their data mindset to coach, challenge and guide their team and stakeholders to make data-driven decisions.​ Displaying a strong understanding of the commercial drivers that determine the viability and longevity of a product while considering the market context and clear definition of the business benefit of products

The role holder engages in technical discussions, asks questions and challenges their teams to enable the creation of better technology solutions, utilising a variety of techniques to develop a broad understanding of the tech landscape and customer expectations of technology.


  • Lead our client’s product management practice, developing product teams who deliver the vision of their products, and achieve our strategic business goals.
  • Ownership for the roadmap and backlog which balances the development of new features, with activity to improve service stability, reduce tactical solutions and technical debt and decommission legacy tech
  • Brings together and presents multiple product visions together within their domain into a single coherent overview.
  • Ensure teams are leveraging common thinking and technologies, enabling continual opportunity exploitation and market comparison
  • Sets and defines outcomes and metrics for their product areas.
  • Aligning product visions to end-to-end propositions/brands
  • Refine and optimise within defined capital and request support on priority or capacity contention
  • Work across divisions to shape-dependent roadmaps and features, escalating where prioritisation trade off’s are needed across teams.
  • Build strong relationships up to the DD level to engage on the visions/roadmaps for their product areas.
  • Lead and coach a team of senior product managers directly within your domain.
  • Contribute and coach better products across the division using product competency and internal frameworks.
  • Take the lead to trial and embed new practices, principles and tools.
  • Accountable for nurturing talent in the team and fostering a learning culture and high trust
  • Cultivate, develop and maintain 3rd party supplier relationships, supporting opportunity progress


  • Knowledge and understanding of a retail business and the technology landscape, and how to maximise the value that products can and will add
  • Understanding of Agile delivery and modern engineering team practices
  • Knowledge of technical product development principles and methodologies
  • Commercial acumen, including an understanding of the commercial drivers that determine the viability and longevity of a product, the ability to determine the return on investment and use this insight to inform prioritisation, taking market context into consideration
  • Customer focus, including a relentless focus on understanding, anticipating and exceeding their customers’ needs and the ability to collaborate effectively with customers and stakeholders
  • Data-driven, including a drive for the use of product metrics to prioritise a roadmap effectively and the ability to use data and insight appropriately to make informed decisions whilst mitigating any possible limitations and/or risks of misinterpretation
  • Product processes, including the ability to adapt behaviour to all stages of the Product Lifecycle, a deep understanding of delivery approaches and when to use them, a focus on prioritisation of outcomes over outputs, the ability to motivate teams working within constraints and a drive to continually improve ways of working
  • Strategic vision, including the ability to create, drive and champion a long-term product vision in line with a business strategy, the capability to anticipate the implications of how a product vision could interplay with a wide range of teams and the ability to drive collaboration with others to deliver effectively
  • Technical curiosity, including the ability to translate between customer requirements and technology delivery, the desire to engage in technical discussions and challenge teams, and the ability to use a variety of techniques to develop an understanding of the tech landscape and customer expectations of technology as relevant to a product or industry
  • Creative problem solving, enthusiasm for delivering change through people and technology
  • Ability to switch between strategic visioning and getting into the detail, being the authority in all aspects of the product area
  • Creating a positive and consistent impact with internal and external audiences; excellent stakeholder management skills, ensuring senior stakeholder advocacy for your product families
  • Demonstrable experience in leading and developing teams, directly and cross-functionally
  • Strong communication and influencing skills across the organisation at all levels
  • Success in delivering in multiple product teams across different stages of the customer journey

Apply Now

Please complete the form below to apply for this job.

    Please tick this box to confirm that you are happy for your data to be used as described in our Privacy Policy.

    Protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Pin It on Pinterest