The Role: Resourcing & Operations Manager
Contract: Perm
Salary: £40,000
Location: UK (Remote)
Start date: ASAP
As Operations Manager, you will support the Service Line Director to efficiently and predictably execute business priorities to high levels of client satisfaction and delivered solution quality.
You will be responsible for capacity planning, resourcing, utilisation and financial forecasting within the Division. You are also responsible for selected improvement programmes and ad-hoc activities, as required by the business.
Responsibilities:
- Support the Service Line Director in ensuring the efficient day-to-day running of the Service Line and reporting of appropriate activities
- Is part of the wider operations team in the Delivery function, supporting the Director of Operations as required
- Works in partnership with Service Line Director and Practice Heads to:
- o Managing resourcing within the Service Line, ensuring escalations are handled appropriately, making priority calls where needed
- Tracking staff utilisation initiating corrective action with Delivery Managers / Client Directors where appropriate
- Managing and controlling staff availability while minimising downtime
- Supporting Practice recruitment, working closely with the Recruitment team to meet demand
- Agree on resource plans/strategy for all approved bids
- Enable Practices to develop and implement medium to long-term staffing strategies, including upskilling plans
- Accountable for managing operational rhythms; including weekly, monthly and quarterly schedules for planning, reporting and tracking performance, integrating with company-wide schedules
- Responsibility for operational processes within the Service Line
- Enforcing compliance of the month-end closure process within their sector/region including timesheet submission and approval as well as a review of revenue and costs, invoicing, and debt collection
- Continuous improvement of operational processes
- Develop mitigation strategies and actions against operational risks against the P&L
- Accountable for managing and supporting Service Line relationships with other internal functions such as Recruitment, Finance, HR
- Multiple ad-hoc activities to ensure the smooth running of the business
Requirements:
- Ability to make sound decisions under pressure and to tight deadlines
- An analytical mind, comfortable with numbers yet highly pragmatic
- Strong negotiating and influencing skills
- Excellent communication skills
- ‘The answer is yes, the question is how attitude
Minimum requirements:
- Significant experience in operations or consulting environment, with notable experience managing senior stakeholders
- Experience in staff management and allocation in a professional services environment considering both the project and the individual’s needs
- Solid understanding of all operational aspects within a business including experience in revenue, staff and recruitment forecasting
- Strong commercial awareness within a professional services environment with evidence of P&L management responsibilities
- Demonstrable experience in creating, managing and improving process
- Experience in formal presentations and interviewing
- Flexible, including a willingness to travel offsite including all offices as required