The role: Product & Technical Analyst
Contract type: Perm
Salary: £65,000 + 15% bonus + benefits
Location: London (Hybrid)
Support technical operations in a financially regulated environment, working with
outsourced service providers to ensure operational resilience and continuous
service improvements.
Responsibilities:
- Implementing and overseeing business and IT operations with a focus on operational resilience.
- Working with the Brands’ product and technical teams to ensure seamless integration of workflow practices, including identifying and resolving any issues and risks that may arise.
- Management and oversight of operational and security incidents affecting the Brands’, liaising with outsourced service providers to ensure effective problem management and prevention of recurrence.
- Review of forward schedule of change, future planning, and approval of material changes affecting the Brand.
- Supporting the Brand’s corporate IT environment and providing a degree of end user support.
- Representing the product and technology team as a subject matter expert supporting other functions such as Risk and Information Security.
- Writing, reviewing, maintaining and updating technical and non-technical documents such as technical requirements, service level agreements, policies, procedures and processes.
- Supporting the outsourcing and vendor management process, including regular review of MI reports and SLAs.
- Supporting the completion of audits and risk assessments.
- Supporting delivery of all new products and technology, ensuring regulatory compliance at all times.
- Engaging and communicating effectively with colleagues, customers, suppliers, and other internal and external stakeholders.
- Demonstrating ethical behaviour and business integrity.
- Responding to major incident escalations, which could occur during or outside office hours.
Skills and Experience:
- Bachelor’s degree or equivalent program in Computer Science, Information Technology or Business Information Systems.
- Minimum 3 years working in an IT function in a regulated financial services institution or within the Payments industry.
- Knowledge of IT Standard and Control frameworks such as ITIL and NIST.
- Working knowledge and experience of incident management and change management practices.
- Experience in working in a regulated financial services environment is a distinct advantage.
- Experience of working in the Payments industry is preferable.
- Experience of working in a heavily outsourced environment is preferable.
- Working experience supporting end users in a corporate IT environment is an advantage.
- Strong communication skills (written and oral).
- Excellent interpersonal skills and ability to work with a wide range of stakeholders.
- Ability to work in a cross-functional matrix environment.
- Highly motivated. Ability to work under pressure and under own initiative.
- Solution driven with demonstrated ability to meet deadlines and deliver results.
- Regular meetings in the London office.
- Infrequent non-essential international travel.