Title: Design & Product Support Manager
Salary: Up to £73,000 + Bonus
Location: Hybrid | Rochester (1-2 days per week)
We are recruiting a Design & Product Support Manager for our client’s Grid Software business in Rochester. This role will see you lead and manage the staff and resources within the Design & Product Support unit to ensure our customers receive a professional service with optimum product performance!
Responsibilities:
- Lead and manage the design and product support unit; including training and mentoring staff to deliver required objectives.
- Act as the principal design authority for all solutions provided by Project Services; including developing and implementing guidelines, policies and processes to deliver the superior engineering strategy.
- Keep up to date with emerging technologies e.g., IEC 61850 and embed into our products and service offering.
- Oversee the evaluation of potential new products to ensure that all functional and safety requirements are met.
- Act as the head of the laboratory and ensure compliance with industry regulations; including UKAS and ISO 17025 requirements.
- Act as the secondary management system signatory for the UKAS laboratory.
- Work closely with the Project Service Support Manager/PMO to plan and allocate resources to projects and other business unit activities, as required.
- Put appropriate succession plan in place for key roles e.g., Product Manager.
- Support the Head of Project Services in the delivery of the Project Services strategic plan.
Qualifications/Experience:
- Experience in electronics and product development environment.
- Good understanding of the electricity supply industry and how the transmission systems work.
- Solid understanding of projects including network communications, 4G solutions, LTE, Dynamic system monitoring, Power quality, G99, etc.
- Solid understanding of safety standards e.g., UKCA compliance.
- Working knowledge of Cybersecurity/products and solutions security (PSS).
- Strong commercial acumen, with good customer relationship skills.
- Ability to coach, lead and motivate others.
- IT literate, with good knowledge of IT systems.
- Ability to communicate effectively at all levels.
- Good knowledge of Quality Assurance systems.