Job title: Deskside Support Engineer III
Location: Onsite | Stonehouse, Gloucester
Salary: £29,440
Hours: Perm | Mon-Fri, 7.5 working hours between 8 am – 6 pm
Applicants MUST live in the UK and have the right to work freely in the UK!
Our client, a high-profile organisation, provides engineered systems and components for the automotive industry.
Responsibilities will include:
• Incident management & resolution
• IMACDs – Installations, Moves, Additions, Changes and Deletions
• Provide onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider
• Provide remote support to satellite sites
• Act as Smart hands and eyes
• Provide mobile device support
• Maintain and update existing network infrastructure
• Peripheral support
• Asset, Stock and Loaner equipment management
• Coordinate all Multi-Function Device (MFD) and network printer install
• Instruct customers in operation and maintenance of systems/equipment
• Provide Project services as and when required
• Act as a central point of contact for the customer
What we’re looking for:
• Proven troubleshooting skills
• 4 + years of previous experience in a similar role
• Support knowledge across Windows 10, O365, AD and SCCM
• Knowledge of administering Windows Share\File permissions
• Experience in mobile connectivity (E.g., Android/iPhone)
• Good time management and organisational skills
• Able to follow detailed instructions
• Excellent communicator both face-to-face & over the phone
• Must be able to deal productively with a high workload with minimal supervision
• Willingness to travel
Desirable skills/qualifications:
• ServiceNow
• ITIL Certification / Awareness
Working as part of our client’s team you will gain access to a large library of training courses and accreditations to help further your skills and development.