The Role: IT Service Architect
Contract Type: Permanent
Salary: up to £65k
Location: UK (Remote)
Start date: ASAP
** Due to the nature of our client’s work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.
The IT Service Architect is responsible for the design and development of the service management and delivery solution to support the delivery of new and changed services along with ensuring that the Service Catalogue is maintained where services are amended. The Service Architect role will align with the technical design output developed by the Chief Technology Office (CTO) and work closely with the account-specific CTO during the Service Design phase of the solution.
As IT Service Architect, you will be responsible for all aspects of service design, ensuring that current live solutions meet requirements. In addition, you will also ensure service coherence and consistency.
Responsibilities:
- Produce or support the production of service management documentation, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.
- Liaising with programme management, service line and customer to ensure delivery of quality service products on time and to budget.
- Together with the Service Lines, act on feedback received from support teams concerning changes required for live operation.
- Planning for Service Operations, tooling, skills and volumes.
- Collecting and aligning existing process artefacts and contributing to the development of a Service Architecture Framework.
- Interacting with other Service discipline and line teams to ensure architectural conformance to process models and standards.
- Creating support models to support solution development. Finical
- Identifying and fostering common service delivery patterns and common sub-processes.
- Required to take a lead in the development of the support model for any specific account that may be assigned.
- The role will be proactive and require a good logical modelling capability to address the predominantly physical focus of an Infrastructure programme.
- The role will support other architects in the definition and management of interfaces and take responsibility for the modelling of those interfaces at the appropriate level of abstraction in the support model.
- The role will be instrumental in fostering and maintaining good working relationships, in particular with Service Operations supporting the services.
- Required to represent services in continuous improvement, organisational design and internal informal benchmarking.
Key Skills:
- Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
- Detailed knowledge of service delivery concepts and techniques with a strong operational understanding of service supply chains
- Experience in service architecture and design for major IT systems
- Self-motivating, objective setting, and strong leadership skills
- Negotiating, and bringing consensus, with previous experience of running workshops
- Team development and motivational skills
- Written communications – clear technical writing and presentation.
- Strong customer management and interpersonal skills and in-depth knowledge of the service design area.
- The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer.
- The ability to hold a large and diverse design team to a single agreed approach, and to ensure no gaps between the various components.
- Detailed knowledge of service delivery concepts and techniques.
- A strong operational understanding of service supply chains
- Experience of service design for major IT systems
- The ability to write coherent, concise, and readable technical documentation
- SC clearance, as a minimum.