The Role: RAN Engineer
Contract: PAYE (rolling contract)
Salary: £75-81k
Location: Reading
Start date: ASAP
Purpose of the Role
- Understand LTE RAN SW/HW Products and 5G RAN SW/HW Products to a reasonable level, where the focus is on feature/functionality for testing & acceptance + operations and maintenance support
- Support and/or execute the Acceptance Testing phase(s) remotely or on customer premises.
- Provide support during rollout of SW or implementation of features/functionality and attend technical discussions on test, FOA or deployment topics and issues
- Provide customer support for technical queries, technical clarifications, problems and incidents through the helpdesk interface
Key Objectives
- To provide knowledge and experience to support company Networks solutions to SEUK customers
- Support fulfilment of SW, HW and feature delivery (Test and FOA) as required for SEUK customers.
- Provide support for RAN deployment contract(s) delivery as required
- To raise awareness of company Network service capabilities within the RAN technology arena
Key Responsibilities
Customer Operational support
- Own, troubleshoot or support helpdesk trouble tickets from being raised to their closure within SLA including relevant log/information collection
- Support scheduled SW/FW upgrades and correction-based deployments
- Participate in an on-call rota for out-of-hours support
- Attend customer data centres for progression of faults or issues as needed
- Capable to review log files or statistical information to determine the next investigation steps or resolution confirmations
- Ensure contribution to team colleagues for knowledge share & support
- Create or evolve existing team process or procedure documentation which guides the team activities or service deliveries
Customer Acceptance
- Contribute to SW/FW or HW acceptance requirements including MOP or other related Product documentation reviews
- Provide input for test/acceptance scope
- Execute test/acceptance cases and coordinate with the support of colleagues.
- Troubleshoot during the error and malfunction investigation in order to find the resolution, engaging colleagues or customer interfaces as needed
- Supporting acceptance test cases review/sign-off process