The role: HR & Payroll Solutions Lead
Contract type: Perm
Salary: £50k + £5k car allowance + benefits
Location: Nationwide (mostly WTF/ occasional travel to London, Worcester, East Lancashire)
Start date: ASAP
As our new HR & Payroll (HRP) Solutions Lead, you will be part of our HRP senior management team, working closely with colleagues in our Sales & Solutions team and reporting to our Account Manager. You will be focused on supporting new business opportunities and delivering effective account management strategies to up-sell/cross-sell to existing clients.
To support new business opportunities and existing clients bringing strong technical advice for HRP ensuring compliance with legislation, policy and best practice across a shared service centre model and maximising all revenue-generating opportunities. This Nationwide role is hybrid with an expectation to attend our offices in London, Worcester and East Lancashire as needed to meet colleagues and clients. Much of your time can be spent working remotely.
Key Deliverables:
- To shape, champion and drive the process of identifying opportunities to generate new business.
- Create new revenue opportunities with a focus on driving business to close in new and existing accounts.
- Constantly drive improvements in the HR & Payroll offering including the ability to articulate key benefits of the solution to win business
- To work closely with sales and operational colleagues to present and act as a pre-sales consultant for market-credible HR and payroll solutions
- Ownership of the production of all technical responses to tender opportunities(including tailored client responses), input into the bid process
- Development and management of a streamlined onboarding process for all new clients
- Supporting existing client renewals to ensure that the HRP Account Manager is supported in responding to tenders for existing clients.
- Introduce efficiencies and automation with digital by default culture, alongside service improvements and cost reductions.
- The post holder will be expected to represent the Service at both internal and external meetings with absolute professionalism and be a key point of contact
- Adherence to all company policies and procedures applicable to this role (available on Khub). This includes but is not limited to HR, Health and Safety, Finance, IT, Information Security, GDPR, Information Governance, Business Continuity, Marketing & Branding, Environmental Policy and all relevant statutory requirements
Key Tasks:
- Work as part of the management team involved in the tender process
- Document and maintain service definitions
- Develop and attend client presentations/demos as part of the bid process or for direct sales opportunities
- Collate and respond to clarification questions posed by potential clients
- Support Finance Teams with pricing of the services where necessary
- Work closely with system vendors to better articulate the key benefits of our solutions, whilst trying to make improvements where necessary
- To develop effective relationships with clients, key stakeholders, senior colleagues and senior client officers/selected Members
- Identify business development/improvement opportunities through benchmarking activities; assess the potential for joint/collaborative working and/or commercial opportunities
- Support the building and management of a sufficient opportunity pipeline
- Support the clarification and objections handling process within new business opportunities
- Support sales forecasting in conjunction with our Sales and Finance Teams
- Maximise the exploitation of existing HRP solutions across the company
- To drive the implementation of the target operating model with a digital-first approach
- Support the HRP Account Manager with annual contract renewals
- Create and maintain a conclusive dictionary of bid collateral and standard documentation, including template responses and sample answers to frequently asked questions
Essential Qualifications and Experience:
- Educated to degree level or an equivalent level of experience.
- Professional qualification or an equivalent level of experience. CIPP / CIPD
- Strong literacy and numeracy skills.
- Understanding of public sector HR and Payroll
- Strong working knowledge of multiple HRP solutions/systems
- Experience in implementation, tender/bid process
- Successful implementation of Sales strategy and pricing models
- Significant experience in solution demonstrations
- Demonstrated innovation background and leading efficiencies.
- Successful track record of developing a pipeline for opportunities
- Proven history of implementing process improvement and change management.
- Sound commercial awareness with a strong customer focus.
- Able to delegate whilst still maintaining control.
- Excellent attention to detail with the ability to work to a high degree of accuracy whilst being able to organise and prioritise workload even when under pressure.
- The ability to utilise standard documentation, and adapt this to suit individual requirements and questions whilst maintaining our core operating model -i.e. recognise the need to be flexible but also follow standard procedures