The Role: Network Technical Lead
Contract: Permanent
Salary: £55,000 – £65,000 + Bonus
Location: Birmingham (Hybrid)
Start date: ASAP
You should be self-motivated with a track record of working with a data centre technology stack and an appreciation of technical support and operations. As an experienced technical lead, you will have extensive experience with networking technologies gained in previous hands-on technical support and design roles, coupled with a high level of technical knowledge and experience with network infrastructure at an enterprise level.
The role requires you to have the ability to design and implement complex technical, multi-site and multi-discipline solutions across a range of network technology such as WAN, LAN, Cloud, Firewall and Security. Experience with a variety of network vendors will be beneficial to this role.
Current multi-vendor certifications at a professional/expert level alongside experience of working in a multi-client solution provider performing a client-facing design and delivery role would be beneficial.
You should be able to demonstrate:
- An excellent understanding and practical knowledge within multiple technical subject areas, supported by current multi-vendor certifications at a professional/expert level.
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
- Communicate, convey and agree on complex plans effectively with the customer and internal stakeholders.
- Excellent communication skills, both written and oral with strong presentation skills.
- Ability to work under pressure and tight deadlines.
- Experience working in a team-oriented, collaborative environment including virtual/remote working
- Agile and highly adaptable to changing priorities.
- Able to cope with change and ambiguity, and communicate with technical and non-technical audiences.
- Experience working in a team-oriented, collaborative environment including virtual/remote working.
- Experience working within the ITIL framework.
What you’ll need:
This “hands-on” technical role provides support across a wide range of customer infrastructure, working with customers to design and implement new solutions and projects.
The role is also expected to provide technical leadership and guidance to the wider infrastructure team.
You will be responsible for:
- Creation of proposals and statements of work in response to customer requests.
- Leading the design and implementation of new network infrastructure, including the creation of HLD/LLDs and documentation in response to customer requirements.
- Lead a team of engineers to deliver solutions and provide technical assurance to the customer.
- Ensure that designs and implementation adhere to vendor best practices for specific technologies and established standards and frameworks, meeting customer compliance requirements at all times.
- Work closely with the customer and/or customer’s technical teams to advise on solutions and provide detailed information on design and implementation.
- Acting as a technical escalation point for major incidents relating to the managed service delivery across customers.
- Identify Technical Problems and potential Service Improvements across customer environments.
- Lead the creation of documentation to enable acceptance into service and BAU support.
- The transition of new platforms to Managed Services teams or customer support teams and provision of early-life support.