Job title: DTC Logistics Manager
Contract type: Rolling Contract (Perm)
Salary: £39,000
Location: Chertsey, Surrey
The role:
- Planning, Implementing and managing D2C Logistics environments across the business making it a fit-for-purpose IT strategy that underpins the business strategy
- Management of D2C warehouse, carrier & partner performance with the logistics team
- Support Customer order exception/claims management
- Planning for the peak / black Friday and new flagship model launching event
- Working with the D2C logistics team in internal and external parts such as 3PL/4PL
- Drive continuous improvements to service levels and implement solutions to increase work efficiencies for D2C logistics operation
- Management of day-to-day operation and monitoring with defined SLAs
- Regular meetings with internal and external D2C teams to share details of local projects/initiatives and be up to date with HQ projects/guidelines/policies
- Provide regular status reports and escalate issues to senior management
- Working closely with business partners and establishing a good relationship
- Occasional out of hours working for abnormal events to minimize disruption